Comments on: Cut the Crap

By: Hockeymandad

Hockeymandad — Mon, 21 Sep 2009 14:27:34 +0000

@Doug, I have called twice. I have never had a returned payment or a disconnect but I may not have paid on time each of the 120 months I had a bill. I don't want free hardware because I already purchased it a few years ago. I don't need an upgrade for it either. All I want is the programming special for 5 months they offer new people. I don't remember if I got a special deal when I signed up because it was 10 years ago. My complaint is that this company, as well as MANY others, treat new customers better than existing ones. We should be able to get the same deals in regards to programming as a new person. I have fulfilled my commitment requirements a long time ago. If your wife worked there for a year, does she have any names of people I can contact directly? Everyone else I speak with blows us off.

By: Doug

Doug — Mon, 21 Sep 2009 08:18:08 +0000

Seriously people, I also have directv and while I understand that the offer right now is a good offer its nothing to be all upset over. Didn’t you once get a new customer offer when you first signed up? As for the free dvr, as a loyal customer they should be able to give you some kind of offer, nothing is free in this world people. Sure they can give you a free dvr you will be paying the dvr fee and it requires a 24 month agreement so directv makes its money somehow. If you really want a better deal or free Sunday ticket and you have been a loyal directv customer and you have paid your bill every month on time, never had a returned payment or non payment disconnect I would call and ask for free dvr or some kind of promotion for your loyal service, believe me losing a loyal customer is more costly than losing a new customer, how do I know this? My wife worked there for a year

By: Al_Pal

Al_Pal — Sun, 20 Sep 2009 10:30:40 +0000

Rough. Good Luck getting them to budge! ;/

By: Hockeymandad

Hockeymandad — Sat, 19 Sep 2009 16:14:03 +0000

@mommabird2345, Yeah, that sounds about right and all too familiar!

By: mommabird2345

mommabird2345 — Sat, 19 Sep 2009 15:34:03 +0000

My mother-in-law & I were just having this conversation last week. She has been a loyal DirecTv customer for 10+ years & received an ad in the mail stating new customers get a free DVR. She called and was like “I want a free DVR”, DTV was like “you’re not a new customer”. She was like “But I have been a loyal customer for over 10 years, transferred service when we moved, so, I want a free DVR”, DTV was like “no”. She was like “Is this how you treat loyal customers? I want a free DVR”, DTV was like “no free DVR, but for being a loyal customer we’ll give you free HBO & Showtime for 3 months”. She was like “I don’t want free HBO & Showtime, I want a free DVR”, DTV was like “No”. So now she has free movie channels for 3 months and no dvr. She was going to call back, but she is frustrated. I agree, it’s totally not fair!! (sorry for the long comment, but that’s how it went down)

By: Hockeymandad

Hockeymandad — Sat, 19 Sep 2009 14:59:25 +0000

@Hilly, You totally should. Please let me refer you and then we'll both get a cash credit.

By: Hilly

Hilly — Sat, 19 Sep 2009 12:50:24 +0000

Maybe I shouldn’t put this here but I am totally signing up for DirecTV now. I mean hi, I can get that deal!
.-= Hilly´s last blog ..Girl, You Need To Mind Your Own… =-.

By: » This? Is not OK: Equal Opportunity for My TV-Watching Experience! » A Whole Lot of Nothing …and then some.

Sat, 19 Sep 2009 03:58:40 +0000

[...] DirecTV? Your move. [...]

By: The Wife

The Wife — Sat, 19 Sep 2009 03:46:57 +0000

DirecTV? Your move. .-= The Wife´s last blog ..This? Is not OK: Happy Tres-Tres Birthday Edition =-.